All prices displayed on our online store and stated on payments, receipts and invoices are in Euro (EUR/€) and can not be changed. We accept payments only in Euro. If you are paying in another currency, your bank may charge a conversion fee.

We offer free shipping throughout Europe on all orders and free worldwide shipping on orders over 275€. For orders under 275€ the flat rate shipping fee is 10€.

If you are outside Europe and your order is under 275€, the shipping fee will be calculated after you entered the delivery address.

We carry out every shipment from Italy via Poste Italiane International Standard Tracking.

After you placed your order we process and dispatch it within 2-3 working days. The expected delivery time depends on your country of destination and your local postal service.

Each shipment has a tracking number that will be communicated to you by us after your order has been dispatched. With this tracking number you can monitor the status of your shipment on the website of Poste Italiane here.

The tracking service is available for the following countries: Albania, Argentina, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Belize, Botswana, Bulgaria, Burkina Faso, Cape Verde, Cambodia, Cameroon, China, Colombia, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Finland, France, Georgia, Germany, Ghana, Gibraltar, Hong Kong, Hungary, Iceland, India, Indonesia, Iran , Ireland, Jamaica, Japan, Kenya, Korea (the Republic of), Kuwait, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Malaysia, Maldives, Malta, Moldova, Holland, New Zealand, Nigeria, Oman, Pakistan, Palestine, Papua New Guinea, Poland, Portugal, Romania, Russia, Rwanda, Saint Lucia, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Taiwan, Thailand, Togo, Tunisia, Turkey, Uganda, United Arab Emirates, Great Britain, United States of America ica, Uruguay, Vietnam, Virgin Islands, Zambia.

Regulations for import duties and taxes as they relate to international purchases made online vary from country to country. Please be aware that we will not be held liable for any fee, duties and taxes which may be applied to your order by customs in the country where delivery is made, or if your product is seized by customs. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed to your order, will rest with the customer and will not be reimbursed. Import duties and taxes are not included in the item price.

If you are not happy with your order you have 14 days to make a return request. Simply follow these steps to return an order: First, let us know you want to make a return by writing to us at [email protected] – do this within 14 calendar days of receiving your parcel. Once you have informed us, package the items securely. You can return your order using any postal service. Please note that you will need to pay for the postage yourself. Our returns address is: Niva Srl, Via della Ninna 7r, 50122 Firenze, Italy. Remember to ask for proof of purchase from the postal service, to keep a record that the parcel was sent to us. For a refund the items have to be in their original condition, unworn and with original labels and price tags attached. Please note: personalized items are made uniquely for you, and cannot be returned. Please note: face masks are non-returnable for reasons of health and safety.

Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. After approval, your refund will be processed and automatically credited to your credit card or original payment method.

If you have a coupon code you can enter it into the coupon code entry field during checkout. Only one coupon at a time can apply to a single order.

Due to the vegetable oil tanning you can simply ‘repair’ the leather by using your own skin oil that your body produces. Carefully rub your finger over the scratch and see how the scratch will slowly disappear, while ‘fake tanned leather’ is only painted and you will have the scratch forever. All this makes Italian leather so special and separates it from the rest.

To keep the leather soft, we recommend the use of a colorless/neutral leather shoe polish, which nourishes it while protecting the right humidity.

Tuscany and Florence in particular is the center of Italian leather expertise. All products offered on our online store are by Carlo Carmagnini and 100% Made in Firenze, which makes them even more precious.