Free Shipping in Europe

Payment & Currency

What payment methods are accepted?

You can pay with Alipay, PayPal, credit card and debit card as well as direct bank transfer.

Is it possible to change the currency?

All prices displayed on our online store and stated on payments, receipts and invoices are in Euro (EUR/€) and can not be changed. We accept payments only in Euro. If you are paying in another currency, your bank may charge a conversion fee.

Shipping & Delivery

Do you ship internationally?

Yes, we ship internationally.

How much does shipping cost?

We offer free shipping throughout Europe on all orders and free worldwide shipping on orders over 275€. For orders under 275€ the flat rate shipping fee is 10€.

If you are outside Europe and your order is under 275€, the shipping fee will be calculated after you entered the delivery address.

What shipping methods are available?

We carry out every shipment from Italy via Poste Italiane International Standard Tracking.

How long will it take to receive my package?

After you placed your order we process and dispatch it within 2-3 working days. The expected delivery time depends on your country of destination and your local postal service.

Where can I find the status of my order?

Each shipment has a tracking number that will be communicated to you by us after your order has been dispatched. With this tracking number you can monitor the status of your shipment on the website of Poste Italiane here.

The tracking service is available for the following countries: Albania, Argentina, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Belize, Botswana, Bulgaria, Burkina Faso, Cape Verde, Cambodia, Cameroon, China, Colombia, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Finland, France, Georgia, Germany, Ghana, Gibraltar, Hong Kong, Hungary, Iceland, India, Indonesia, Iran , Ireland, Jamaica, Japan, Kenya, Korea (the Republic of), Kuwait, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Malaysia, Maldives, Malta, Moldova, Holland, New Zealand, Nigeria, Oman, Pakistan, Palestine, Papua New Guinea, Poland, Portugal, Romania, Russia, Rwanda, Saint Lucia, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Taiwan, Thailand, Togo, Tunisia, Turkey, Uganda, United Arab Emirates, Great Britain, United States of America ica, Uruguay, Vietnam, Virgin Islands, Zambia.

Do I have to pay import duty or tax?

Regulations for import duties and taxes as they relate to international purchases made online vary from country to country. Please be aware that we will not be held liable for any fee, duties and taxes which may be applied to your order by customs in the country where delivery is made, or if your product is seized by customs. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed to your order, will rest with the customer and will not be reimbursed. Import duties and taxes are not included in the item price.

Orders & Returns

How can I change or cancel my order?

Order processing begins after you click the ‘Place order’ button, which means it is usually not possible to change or cancel your order. However, if you notice that there is a mistake in your order, please contact us as soon as possible at [email protected].

How can I return a product?

If you are not happy with your order you have 14 days to make a return request. Simply follow these steps to return an order: First, let us know you want to make a return by writing to us at [email protected] – do this within 14 calendar days of receiving your parcel. Once you have informed us, package the items securely. You can return your order using any postal service. Please note that you will need to pay for the postage yourself. Our returns address is: Niva Srl, Via della Ninna 7r, 50122 Firenze, Italy. Remember to ask for proof of purchase from the postal service, to keep a record that the parcel was sent to us. For a refund the items have to be in their original condition, unworn and with original labels and price tags attached. Please note: personalized items are made uniquely for you, and cannot be returned. Please note: face masks are non-returnable for reasons of health and safety.

How long will it take to be refunded?

Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. After approval, your refund will be processed and automatically credited to your credit card or original payment method.

How can I apply a coupon to my order?

If you have a coupon code you can enter it into the coupon code entry field during checkout. Only one coupon at a time can apply to a single order.

Product & Care instructions

What is vegetable tanned leather and why is Italian leather so famous and considered the best in the world?

This is due to the way we treat the leather. Instead of tanning it with heavy metals like chrome, aluminum, zirconium or titanium, we use vegetable oil. This process takes way longer than using metals but therefore the leather is of much higher quality, lasts a lot longer and is better for health and the environment. Tuscany is Italy’s capital for leather tanning. You will not find one big tanning company but more specialists, each responsible for one single tanning step only. After the vegetable tanning process the leather is called ‘Cuoio’.

What if I scratch the leather by accident?

Due to the vegetable oil tanning you can simply ‘repair’ the leather by using your own skin oil that your body produces. Carefully rub your finger over the scratch and see how the scratch will slowly disappear, while ‘fake tanned leather’ is only painted and you will have the scratch forever. All this makes Italian leather so special and separates it from the rest.

Are there any care instructions for the leather?

To keep the leather soft, we recommend the use of a colorless/neutral leather shoe polish, which nourishes it while protecting the right humidity.

Is there any difference between Made in Italy and Made in Firenze?

Tuscany and Florence in particular is the center of Italian leather expertise. All products offered on our online store are by Carlo Carmagnini and 100% Made in Firenze, which makes them even more precious.

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