What payment methods are accepted?
You can pay with Alipay, PayPal, credit card and debit card as well as direct bank transfer.
Is it possible to change the currency?
All prices displayed on our online store as well as all prices stated on payments, receipts and invoices are in Euros (EUR/€) and can not be changed. We accept payments only in Euros. If you are paying in another currency, your bank may charge a conversion fee.
Shipping & Delivery
How much does shipping cost?
We offer free worldwide shipping on all orders.
Do you ship internationally?
Yes, we ship internationally.
What shipping methods are available?
We execute every shipment from Italy via Poste Italiane International Standard Tracking.
How long will it take to receive my package?
After you placed your order we process and dispatch it within 2 working days. The expected delivery time depends on your country of destination and your local postal service.
Where can I find the status of my order?
Each shipment has a tracking number that will be communicated to you by us after your order has been dispatched. With this tracking number you can monitor the status of your shipment on the website of Poste Italiane here.
The tracking service is available for the following countries: Albania, Argentina, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Belize, Botswana, Bulgaria, Burkina Faso, Cape Verde, Cambodia, Cameroon, China, Colombia, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Finland, France, Georgia, Germany, Ghana, Gibraltar, Hong Kong, Hungary, Iceland, India, Indonesia, Iran , Ireland, Jamaica, Japan, Kenya, Korea (the Republic of), Kuwait, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Malaysia, Maldives, Malta, Moldova, Holland, New Zealand, Nigeria, Oman, Pakistan, Palestine, Papua New Guinea, Poland, Portugal, Romania, Russia, Rwanda, Saint Lucia, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Taiwan, Thailand, Togo, Tunisia, Turkey, Uganda, United Arab Emirates, Great Britain, United States of America ica, Uruguay, Vietnam, Virgin Islands, Zambia.
Orders & Returns
How can I change or cancel my order?
Order processing begins after you click the ‘Place order’ button, which means it is usually not possible to change or cancel your order. However, if you notice that there is a mistake in your order, please contact us as soon as possible at shop@adrimar.it.
How can I return a product?
If you are not happy with your order you have 14 days to make a return request. Simply follow these steps to return an order: First, let us know you want to make a return by writing to us at shop@adrimar.it – do this within 14 calendar days of receiving your parcel. Once you’ve informed us, package the items securely. You can return your order using any postal service. Please note that you’ll need to pay for the postage yourself. Our returns address is: Adrimar Pelle Srl, Via San Giuseppe 12 d-e-f, 50122 Firenze, Italy. Remember to ask for proof of purchase from the postal service, to keep a record that the parcel was sent to us. For a refund the items have to be in their original condition, unworn and with original labels and price tags.
How long will it take to be refunded?
Once your returned items have been delivered and approved, you’ll be refunded within 48 hours.
How can I apply a coupon to my order?
If you have a coupon code you can enter it into the coupon code entry field during checkout. Only one coupon at a time can apply to a single order.
Product & Care instructions
What is vegetable tanned leather and why is Italian’s leather so famous and considered the best in the world?
That’s because of the way we treat the leather. Instead of tanning it with heavy metals like chrome, we use vegetable oil. This process takes much longer than using metals but therefore the leather is of much higher quality, lasts a lot longer and is better for health and the environment. Tuscany is Italian’s capital for leather tanning. You will not find one big tanning company but more specialists, each responsible for one single tanning step only. After the vegetable tanning process the leather is called ‘Cuoio’.
What if I scratch the leather by accident?
Due to the vegetable oil tanning you can simply ‘repair’ the leather by using your own skin oil that your body produces. Carefully rub your finger over the scratch and see how the scratch will slowly disappear, while ‘fake tanned leather’ is only painted and you will have the scratch forever. All this makes Italian leather so special and separates it from the rest.
Are there any care instructions for the leather?
To keep the leather soft we suggest to use a colorless/neutral leather shoe polish that nourishs it while protecting the right humidity.
Is there any difference between Made in Italy and Made in Firenze?
Tuscany, and especially Florence, is the center of Italian leather expertise. All products offered on our online store are by Carlo Carmagnini and 100% Made in Firenze, which makes them even more precious.